Effective Date: 09-09-2019
At Webeterno Consultancy, we strive to provide our users with the best possible experience. However, if you need to request a refund or cancellation, please read our policy carefully.
General Policy
Refunds and cancellations are subject to the terms outlined below. By using our services, you agree to comply with this policy.
Refund Requests
- Eligibility for Services: Refund requests for services will be considered if the service was not delivered as promised or was unsatisfactory.
- Eligibility for Products: Refund requests for products will be accepted if:
- The product was not delivered as promised or was unsatisfactory.
- The product is defective or damaged upon receipt.
- The product is not as described.
- Request Procedure: To request a refund, please contact our customer service team at [email protected] within 30 days of the transaction. Include your order number, a detailed description of the issue, and any supporting documents.
Cancellation Policy
- Service Cancellation: Users may cancel their subscription or service at any time. Cancellations should be requested at least 24 hours before the next billing cycle to avoid being charged for the upcoming period.
- Product Cancellation: If you wish to cancel an order for a product, please contact us as soon as possible. If the product has not yet been shipped, we can process the cancellation and issue a full refund.
- Refund for Cancellations: If you cancel your service before the next billing cycle, you may be eligible for a prorated refund for the unused portion of your subscription, subject to our discretion.
Non-Refundable Items
Certain services and products may be marked as non-refundable. Please refer to the specific terms associated with those services or products.
Processing Time
Refunds will be processed within 7-14 business days after your request is approved. The refund will be issued to the original payment method used at the time of purchase.
Changes to Policy
Webeterno Consultancy reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage users to review this policy periodically.
Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us through our Contact Us page on the Webeterno Consultancy web portal.
